Why healthcare is human

The conference gave new directions and ideas that can be incorporated in healthcare practice

By Team HR

The fourth edition of HEAL (Healthcare Excellence through Administration and Leadership) was held recently at Baby Memorial Hospital (BMH), Kozhikode, Kerala. Research Foundation of Hospital & Healthcare Administration (RFHHA) was the knowledge partner and Association of Healthcare Providers India (AHPI) was the associate partner. The event saw students, healthcare professionals and dignitaries participate in large numbers and industry best practices, areas that required focus.
Dr Vineeth Abraham, Director, BMH proposed the welcome address and Dr Soman Jacob, CEO, BMH gave the presidential address. He highlighted the commitment of BMH and the journey of the institution from a 52-bed hospital to a 800-bed hospital. The event was inaugurated by Dr Shakti Kumar Gupta, Medical Superintendent (Dr RPC), AIIMS, New Delhi. While he started his address showering praises on BMH for their commitment and care and the leadership of Dr KG Alexander, Chairman, BMH, Prof Mohammad Masood Ahmed, Director, Indo US Hospital, Hyderabad and Col.(Dr) Saroj K Patnaik, O/o DGAFMS, Ministry of Defence, New Delhi were guests of honour. Dr C Vinoth Kumar, Conference Director, proposed the vote of thanks for the inaugural session.
Prof Ahmed started the academic session with his talk on ‘Strategic Management in Healthcare Organisations’ in which he discussed the importance and need for strategic management in hospitals and also enthralled the audience with case studies and insightful thoughts. Following that, Dr Vijay Tadia, Senior Resident Administrator, AIIMS, New Delhi addressed the gathering on ‘Application of Lean Six Sigma in Healthcare’ in which he detailed about the about the application of the principles of Lean Six Sigma in healthcare. He emphasised on the fact that defects in processes as well as variation in processes lead to sub-optimal use of the resources in any healthcare organisation.
Day one ended up with a ‘Special Comedy Show in Healthcare’ by Dr Jagdish Chaturvedi, a medical device innovator and a renowned stand up comedian on ‘Inventing Medical Devices’. As a doctor who has evolved into becoming an innovator of affordable medical devices designed for our Indian setting, he shared his experiences and learnings with the medical community which includes doctors, paramedical and hospital administrators.
Day two started with Lt Col (Retd) Sunny Thomas, CAO, BMH on ‘Hospitals – A Tryst with Environment’ which was an eye-opener for many, providing figures from energy saving initiatives and measures adopted at BMH. This was followed by Dr Shakti Gupta who talked about innovation and entrepreneurship and intelligent hospitals. He said that healthcare innovation and entrepreneurship are the cornerstone for success of any organisation. He pointed out that healthcare has traditionally lagged behind other industries in the area of innovation and entrepreneurship.
Dr Sadik Kodakat, Chairman, Starcare Hospitals Group, addressed the gathering on ‘Disruptors in Healthcare: Managers & Entrepreneurs Perspective.’ He explained in detail the various disruptors in healthcare with thought provoking insights and examples. This was followed by the Col (Dr.) Saroj K Patnaik who addressed the gathering on ‘Role of Level Five Healthcare Leadership in India’. He gave a blueprint for healthcare leadership in organisations, more so in the organisational setting thus enabling high standards and impactful governance.
Sri Harsha Govardhana, Managing Director, Sarvagnya Solutions, Hyderabad, spoke on ‘Medical Leadership: Competencies for Clinicians’. In his address, he said “I have interviewed and observed over 90 plus doctors who have built their practice by following highest standards of care, getting outstanding medical outcomes. I checked the validity and application of these competencies over period of last 17 years. These doctors whom I call ‘Super Star Doctors’ rigorously demonstrate nine medical competencies that provide excellent clinical outcomes in Indian healthcare setting.”
This was followed by Saji Mathew, Chief of IT & HR, BMH on ‘The Employee Experience is the Future of Workplace’. In his talk, he said “Healthcare is considered the most ‘human’ of all endeavours. The performance of healthcare professionals such as physicians and nurses directly affects the physical and mental well-being of patients. Research has clearly identified links between healthcare work attitudes and patient outcomes. In the digital age, employee experience is an important concept worthy of attention to drive positive customer experience”.
The last session of the day saw Prof (Dr.) Anand Gurumurthy, IIM, Kozhikode who delivered a talk titled ‘Can car making methods be applied to hospitals?’. His talk dealt with how the concepts of Toyota Production System (TPS) can be applied within the healthcare setting such as hospitals to improve the efficiency of the various processes and thereby reduce the overall cost, which would enable health care services to be more affordable and accessible. He highlighted the similarity in terms of the objectives for TPS and healthcare institution such as hospital.
The two-day session gave new directions and ideas that can be incorporated in healthcare practice to the healthcare professionals and a ringside view to the students community.

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